Using SMS for Feedback and Surveys: Best Practices and Examples

SMS offers a quick and convenient way for organizations to gather feedback from their customers and valuable insights. An SMS gateway service provider in India makes SMS surveys an ideal way to collect responses in a timely manner.

Customer surveys can also help you learn how your audience feels about various aspects of your business like your products, services, and customer support team. This allows you to understand what you’re doing right and what you need to improve.

While there are many ways to collect feedback, companies swear by the advantages of SMS surveys as they allow you to connect with your customers in real time and learn about their experience to keep them satisfied.

Advantages of SMS surveys

Here are some of the advantages that come with an SMS survey.

 They are affordable

The overall cost of SMS surveys and marketing depends on the platform you use and your chosen plan. However, an SMS gateway API is much more affordable compared to email marketing.

Quick responses

Obtaining quick responses is crucial and text messages allow you to receive messages instantly so that you can collect your feedback quickly. Customers are always on their phones, so they are more likely to respond quickly.

Easy set up

An SMS gateway service has a seamless set up which makes it easy to create a survey using drag-and-drop functions and pre-existing templates. SMS surveys are also customizable and can be tailored to the customer’s recent transaction with your brand.

Examples of SMS surveys

Some examples of SMS surveys are real estate companies that can use this platform to measure how satisfied customers were with their experience when selling or buying a home. This can also be used by realtors to improve their practices and collect feedback.

Restaurants can also use these surveys to find out what customers think about their menu, pricing, and if they enjoyed their meal. Customers can also book or make a reservation for the future.

Send SMS surveys today to collect feedback

Sending an SMS survey can help you collect valuable data that can improve your company, tell you how your customers are enjoying your services or products, and give you feedback that can fuel your business.

 

 

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