Using SMS for Feedback and Surveys: Best Practices and Examples
SMS offers a quick and convenient way for organizations to gather feedback from their customers and valuable insights. An SMS gateway service provider in India makes SMS surveys an ideal way to collect responses in a timely manner. Customer surveys can also help you learn how your audience feels about various aspects of your business like your products, services, and customer support team. This allows you to understand what you’re doing right and what you need to improve. While there are many ways to collect feedback, companies swear by the advantages of SMS surveys as they allow you to connect with your customers in real time and learn about their experience to keep them satisfied. Advantages of SMS surveys Here are some of the advantages that come with an SMS survey. They are affordable The overall cost of SMS surveys and marketing depends on the platform you use and your chosen plan. However, an SMS gateway API is much more affordable compared to email marketing....